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FAQ

Our Suppliers

Our suppliers are chosen with the best quality in mind with only using the purest ingredients and/or certified organic. We will only use 100% natural ingredients to provide high quality products along with no synthetic fillers, parabens,  no animal testing, and harsh preservatives.

Disclaimer

We do not claim to diagnose, treat, or cure any diseases. Also, please check ingredient listings to see if there are any possible allergies. If an allergy reaction occurs, discontinue use and contact a physician.

Care Instructions/Shelf Life

Keep products out of direct sunlight and at room temperature or below to stay fresher longer. Our shelf life is typically 12-24 months for clays and oils. All water-based liquid products include a natural preservative called Leucidal (Radish Root Ferment) and the recommended shelf life is 6-12 months when kept in a cool place. Refrigeration for toners is recommended as it will help stay fresher longer, but it’s not necessary.  We also use Vitamin E in our oils to extend the natural life and keep oils the freshest and potent.

Packaging

Our products are stored in glass container to ensure the packaging doesn’t disturb the products quality. This may cause shipping to be higher than normal due to the weight.

Shipping Time

For U.S. orders: Shipping is free! Typically orders are processed between 1-3 days, but please allow up to one week for your order to ship. Each product is handcrafted and made in small-batch or made-to-order so it’s received at the peak of freshness.  After shipping, please allow 2-5 days for your order to arrive depending on where you live.

For Canada orders: Please allow up to two weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs can hold packages longer which is out of our hands.

Where are your products made?

All of our products are handcrafted in small batches in Brooklyn, New York.

Returns & Exchanges

If an item is defective or damaged at the time of arrival, you can return item for an exchange of the same or equal priced item. Since we offer free shipping, you will be responsible for paying for your own shipping costs for returning your item. Please email me at info@klaybotanics if you run into a problem with your order and we’ll be happy to resolve it the best we can.

Gift Cards are final sale.

Sale items are final.

Shipping
If you need to exchange a defective or damaged item, send us an email at info@klaybotanics.com and send your item to: KLAY BOTANICS, 8549 Wilshire Blvd, #2063, Beverly Hills CA 90211, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.